I have had an article published in ENX Magazine!

By J. Mark DeNicola | Published: May 3, 2017

I was pleased to see that ENX Magazine published my article titled “How to Measure Your Customer Satisfaction and Loyalty!”. It appears on page 50 of the April issue. This is the link:

http://tinyurl.com/kwashyj

 

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To our community, we commit to invest money and manpower to achieve civic goals!

By J. Mark DeNicola | Published: August 31, 2015

Clayfest Collage

Thermocopy was proud to be a major sponsor of the 2015 Russell Biven Summer Clayfest Tournament, presented by Cherokee Distributing Company in memory of Herb Ogle. It was the 22nd tournament hosted by the Helen Ross McNabb Center, a premier, not-for-profit provider of behavioral health care in East Tennessee. This year’s tournament was held on August 7th & 8th at Chilhoweee Sportsman’s Club, located in the foothills of the Smoky Mountains.

Thermocopy fielded three teamsTeam 1 in the tournament, with Thermocopy Team 2 netting a 1st place on course B and service technician extraordinaire, Johnathan Tilley, taking 3rd place individual honors. Throughout the tournament, WBIR’s Russell Biven spent the day visiting with participants and partaking in the day’s activities. Jane Haney, Thermocopy major account representative, volunteered to help make the event a success. Fun was had by all!

Proceeds of the tournament will enable the Helen Ross McNabb Center to continue their mission of improving the lives of the people they serve; helping children, adults and families with addiction, mental illness and social challenges.

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Have lunch on us and then discover how to increase profits!

By J. Mark DeNicola | Published: August 14, 2015

2015-08-13 14_45_01-Productivity Possibilities Technology Conference — 9_18_15 - Centriworks _ Profe

I would like to invite everyone to our Centriworks Productivity Possibilities Technology Conference on Friday, September 18th. It will be held at the UT Conference Center in downtown Knoxville, Tennessee. Last November over 80 Knoxville business people interested in making their organizations as efficient as possible attended our conference.

You will enjoy a great lunch and then our guest speakers—each a certified industry specialist—will lead four sessions focused on business technology solutions that will help your organization improve productivity and reduce costs.

You can call (865) 524-1124 to register or register online by accessing this link:

http://www.centriworks.com/pptc/

The agenda for the conference is as follows:

Session 1:  PSIGEN Advanced capture system enhances the capabilities of any scanning device, providing a powerful onramp to any Enterprise Content Management (ECM) or Document Management System (DMS).

Session 2:  M-FILES Reliable, secure and integrated with Windows, M-Files delivers robust document management for any business – without forcing your employees to change the way they work.

 Session 3:  RICOH Ricoh’s Archive Scanning can be utilized by organizations that want to eliminate or reduce paper-based processes by digitizing filed documents for reference purposes.

Session 4:  PAPERCUT PaperCut’s print accounting and print management software has been developed over ten years to help over 50,000 organizations wanting to save money on excess printing.

I hope to see you there!

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A team member to brag about!

By J. Mark DeNicola | Published: August 13, 2015

Brian Lee Trophy

Our technical trainer is one of the best in the nation!

I posted yesterday about the Ricoh Service Excellence award received by our service department. The award recognizes the whole service team. However, this is the United Sates, a society that, rightly so, values the recognition of individual accomplishments. The “Prestige” certification is the individual’s recognition.

As part of the team evaluation process each of our service technicians was tested for product knowledge and their “able to fix it” know how. I am proud to say that our technical trainer, Brian Lee, was one of only 55 technicians nationwide to achieve the required results to receive the “Prestige” certification.

To illustrate what an achievement this was, over 2,000 technicians took the Level 1 test with 216 reaching the scoring threshold to take the level 2 test. Of those 216 technicians taking the Level 2 test 55 scored high enough to earn the “Prestige” certification. Only 30 of the 429 companies that participated in the Service Excellence process had a professional that received the “Prestige” certification.

Congratulations to Brian!

Brian’s main responsibility is training our technicians on all equipment in the Thermocopy product portfolio. We are one of the few companies (in our industry) in the nation that employs an on-site manufacturer-certified trainer and has a state-of-the-art training center for their service technicians (located at our Corporate Headquarters in Knoxville). What this means for our clients is their assigned service technicians have received up-to-date training on all of the equipment they work on resulting in equipment being fixed faster and a higher percentage of first visit fixes and lower call-back percentages.

Visit http://www.thermocopy.com/our-company/advantages/ to read about the other advantages of doing business with Thermocopy.

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