Category Archives: Centriworks

One person’s trash is another person’s treasure!

By J. Mark DeNicola | Published: September 25, 2019
This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
Also posted in Best Practices, Business Management, Ideas + Observations | Leave a comment

One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

By J. Mark DeNicola | Published: August 1, 2019
A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
Also posted in Best Practices, Ideas + Observations, Service Excellence | Leave a comment

Our Centriworks Service Technicians Are the BEST!

By J. Mark DeNicola | Published: July 24, 2019
Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
Also posted in Awards, Best Practices, Business Management, Service Excellence | Leave a comment

Nostalgia: Triggered

By J. Mark DeNicola | Published: June 22, 2017
The renovation project has triggered some nostalgia in me. This picture of Thermocopy is from the early 1970’s. Randall Sumner started Thermocopy in 1964 with 2 partners each of whom contributed $50 in cash. I’m glad Randall had the foresight to buy out his partners within the first 3 years of being in business. It […]
Also posted in Thermocopy, Thermocopy Greenworks, Thermocopy University | Leave a comment