Category Archives: Best Practices

One person’s trash is another person’s treasure!

By J. Mark DeNicola | Published: September 25, 2019
This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
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One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

By J. Mark DeNicola | Published: August 1, 2019
A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
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Our Centriworks Service Technicians Are the BEST!

By J. Mark DeNicola | Published: July 24, 2019
Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
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Thermocopy received Ricoh’s Service Excellence Award

By J. Mark DeNicola | Published: November 21, 2017
Ricoh has honored  Thermocopy as a 2018 “Circle of Excellence Certified Dealership.”  Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence” award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines. Adjudicated categories that are the basis for […]
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