Tag Archives: Service Excellence

A team member to brag about!

By J. Mark DeNicola | Published: August 13, 2015
Our technical trainer is one of the best in the nation! I posted yesterday about the Ricoh Service Excellence award received by our service department. The award recognizes the whole service team. However, this is the United Sates, a society that, rightly so, values the recognition of individual accomplishments. The “Prestige” certification is the individual’s […]
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Service to brag about!

By J. Mark DeNicola | Published: August 12, 2015
Recently I posted an article about measuring and managing customer loyalty and satisfaction. I mentioned that not always is there a direct correlation between good service metrics, such as response time, prints between calls, etc. and customer satisfaction. But just try to retain an account if those good metrics do not exist! That being said, […]
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