Category Archives: Centriworks

Game-Set-Match Wheelchair Tennis Event

Tomorrow will be the 20th anniversary of our first Game-Set-Match Wheelchair Tennis event. I chose the date, Nov. 16th, well before we had any idea that daughter Elise’s due date would be that very day. Fortunately, Elise did not arrive until 4 days later. I performed my MC duties (with my team’s help), and Connie […]
Also posted in Community Service, Greater Knoxville Tennis Assoc., Ideas + Observations | Leave a comment

One person’s trash is another person’s treasure!

This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
Also posted in Best Practices, Business Management, Ideas + Observations | Leave a comment

One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
Also posted in Best Practices, Ideas + Observations, Service Excellence | Leave a comment

Our Centriworks Service Technicians Are the BEST!

Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
Also posted in Awards, Best Practices, Business Management, Service Excellence | Leave a comment