Category Archives: Centriworks


A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
Also posted in Best Practices, Ideas + Observations, Service Excellence | Leave a comment

Our Centriworks Service Technicians Are the BEST!

Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
Also posted in Awards, Best Practices, Business Management, Service Excellence | Leave a comment

Nostalgia: Triggered

The renovation project has triggered some nostalgia in me. This picture of Thermocopy is from the early 1970’s. Randall Sumner started Thermocopy in 1964 with 2 partners each of whom contributed $50 in cash. I’m glad Randall had the foresight to buy out his partners within the first 3 years of being in business. It […]
Also posted in Thermocopy, Thermocopy Greenworks, Thermocopy University | Leave a comment

Exciting times at Thermocopy!

Exciting times at Thermocopy! This week we started a major renovation in our office on Sutherland Avenue. This includes a full demolition and remodels of our sales department, demo room, and service department. The picture is of the demo room. Can’t wait for it to be completed and to be able to use the space […]
Also posted in Business Management, Centriworks Productivity Possibilties Seminar, Thermocopy, Thermocopy University | Tagged , , , , , , | Leave a comment