Author Archives: J. Mark DeNicola

One person’s trash is another person’s treasure!

This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
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Centriworks – New Name – Same Values

  After 50+ years in business, we have been transitioning our name brand over the last six months to Centriworks, which has been an operating division of Thermocopy since 2004. The decision to rebrand did not come lightly. There is always a risk when changing the name of a company, but we felt it was […]
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One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
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Our Centriworks Service Technicians Are the BEST!

Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification.
Posted in Awards, Best Practices, Business Management, Centriworks, Service Excellence | Leave a comment