Author Archives: J. Mark DeNicola

Game-Set-Match Wheelchair Tennis Event

Tomorrow will be the 20th anniversary of our first Game-Set-Match Wheelchair Tennis event. I chose the date, Nov. 16th, well before we had any idea that daughter Elise’s due date would be that very day. Fortunately, Elise did not arrive until 4 days later. I performed my MC duties (with my team’s help), and Connie […]
Posted in Centriworks, Community Service, Greater Knoxville Tennis Assoc., Ideas + Observations | Leave a comment

One person’s trash is another person’s treasure!

This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices! We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. […]
Posted in Best Practices, Business Management, Centriworks, Ideas + Observations | Leave a comment

Centriworks – New Name – Same Values

  After 50+ years in business, we have been transitioning our name brand over the last six months to Centriworks, which has been an operating division of Thermocopy since 2004. The decision to rebrand did not come lightly. There is always a risk when changing the name of a company, but we felt it was […]
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One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance!  He was rated 10 out of 10 for every survey question! 1. Did your technician leave the equipment repaired to your satisfaction? Helped me over […]
Posted in Best Practices, Centriworks, Ideas + Observations, Service Excellence | Leave a comment