Centriworks – Winner of CEO Juice 2019 NPS Award

CEO Juice just announced the winners of the NPS awards for 2019!

I am proud that Centriworks, with an NPS score of 97.02 for 2019, achieved the World Class Service level and ranked #21 of the 346 companies in North America reporting in our industry.

Satmetrix, the company behind Net Promoter Score, defines World Class Service as an NPS score of 70 or greater. Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels.

Rather than saying we have the “Best” service, we use a 3rd party company to automate follow up messages to our customers, including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them; the numbers cannot be changed even if we show our customer gave us a low score in error.

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