Ricoh has honored Thermocopy as a 2018 “Circle of Excellence Certified Dealership.â€Â Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence†award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines.
Adjudicated categories that are the basis for the award include Hardware & Solutions Training, Services-Led Initiatives, Relevant Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process & System, Field Staff & Help Desk Productivity & Efficiency Measures, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.
We have been a member of the “Circle of Excellence” since the beginning of the program in 2016.
Thermocopy received Ricoh’s Service Excellence Award
Ricoh has honored Thermocopy as a 2018 “Circle of Excellence Certified Dealership.â€Â Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence†award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines.
Adjudicated categories that are the basis for the award include Hardware & Solutions Training, Services-Led Initiatives, Relevant Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process & System, Field Staff & Help Desk Productivity & Efficiency Measures, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.
We have been a member of the “Circle of Excellence” since the beginning of the program in 2016.