Game-Set-Match Wheelchair Tennis Event

Tomorrow will be the 20th anniversary of our first Game-Set-Match Wheelchair Tennis event. I chose the date, Nov. 16th, well before we had any idea that daughter Elise’s due date would be that very day. Fortunately, Elise did not arrive until 4 days later. I performed my MC duties (with my team’s help), and Connie (at a very pregnant 9 months) was able to escort Martina Navratilova for the day.

The reasons for the event were as follows:

1. Increase awareness in the able-bodied community concerning spinal cord injuries and paralysis
2. Present role models (in the form of the participants) to others in the community who have physical challenges
3. Provide education and recognition concerning on-going research and advances at the Patricia Neal Rehabilitation Center and the Miami Project to Cure Paralysis
4. Provide inspiration and knowledge for school children about recreational sports, physical challenges, and life-long health and fitness

The participants in the event were: tennis pros Martina Navratilova, Zina Garrison, and Chris Woodruff, UT tennis standout Peter Handoyo, #1 Pro Wheelchair Tennis Athlete and Olympic Gold Medalist Steve Welch, former #1 Pro Wheelchair Tennis Athlete and Olympic Gold Medalist Randy Snow, and top ten Wheelchair Athletes Sharon Clark and Hope Lewellyn.

Over 500 middle school children saw the athletes in action at their schools and heard their incredible stories of overcoming tremendous obstacles. Approximately 400 people attended the tennis exhibition (75 were physically challenged individuals). The event won the Southern Tennis Association Special Event of the Year.

Everyone had a great time! And I made lifetime friends!

Posted in Centriworks, Community Service, Greater Knoxville Tennis Assoc., Ideas + Observations | Leave a comment

One person’s trash is another person’s treasure!

This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices!

We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. What follows is a short commercial about the service.

Why risk the reputation and financial well-being of your business by not safeguarding the private information of your customers, employees, and company.

Stay compliant by using Centriworks’ economic 2 stage hard drive destruction services.

Our NSA approved equipment:

  • Will erase any magnetic media that fits into the drawer, including all standard hard drives (laptop, desktop, and server) and storage tapes (DLT, LTO, DDS/DAT, etc.).
  • And then destroy all standard hard drives including SSD, Phones and other storage devices (such as memory chips & USB drives)

Our process for the destruction of confidential and sensitive data:

  • Follows the National Institute of Standards and Technology (NIST) guidelines,
  • Meets US Department of Defense (DoD) and Defense Security Services (DSS) requirements for sanitizing unclassified data,
  • And it provides compliance under regulations such as HIPAA, PCI DSS, GLBA, FACTA, etc.

We can pick up your devices, remove the hard drives (if required) and even make sure the parts and pieces are recycled.


Posted in Best Practices, Business Management, Centriworks, Ideas + Observations | Leave a comment

Centriworks – New Name – Same Values


After 50+ years in business, we have been transitioning our name brand over the last six months to Centriworks, which has been an operating division of Thermocopy since 2004.

The decision to rebrand did not come lightly. There is always a risk when changing the name of a company, but we felt it was necessary to have a name that is forward-looking and better represents the services and products that we have been providing to the East Tennessee/Southwest Virginia business community for quite some time. These services include Managed IT, Cybersecurity, IT Consulting/Software, Phone Systems, and of course hardware in the form of multi-functional products and printers.

Rest assured that there is:

  • THE SAME local ownership
  • THE SAME commitment to excellence
  • THE SAME core values:
  • THE SAME commitments to our clients:
    • To provide proven business solutions
    • To provide an experienced, tenured team of professionals
    • To nurture our business relationships
    • To outperform all competition
  • THE SAME commitments to our community:
    • To invest money and human resources to achieve civic goals
    • To be an environmentally responsible business partner

I invite you to visit to read more about our new name and all the great things we do.

Posted in Ideas + Observations | Leave a comment


A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance! 

He was rated 10 out of 10 for every survey question!

1. Did your technician leave the equipment repaired to your satisfaction? Helped me over the phone and resolved my issue

2. Rate communication with your technician (problem discovery, problem resolution). Very Communicative and friendly!

3. Rate your technician overall. He’s a keeper

4. How likely is it that you would recommend our company to a friend or colleague? I already have! My sister property is with another company and I have mentioned several times that Centriworks is amazing. To my understanding, it is her intention to set up an account.

5. Rate your experience with our Call Center (ease of placing a service call, etc.)

Posted in Best Practices, Centriworks, Ideas + Observations, Service Excellence | Leave a comment