One TEAM with INTEGRITY driven by EXCELLENCE creating RAVING FANS!

A shout-out to Bryan, one of our technical team members, for creating a raving fan of one of our clients yesterday! This is the survey we received rating his assistance! 

He was rated 10 out of 10 for every survey question!

1. Did your technician leave the equipment repaired to your satisfaction? Helped me over the phone and resolved my issue

2. Rate communication with your technician (problem discovery, problem resolution). Very Communicative and friendly!

3. Rate your technician overall. He’s a keeper

4. How likely is it that you would recommend our company to a friend or colleague? I already have! My sister property is with another company and I have mentioned several times that Centriworks is amazing. To my understanding, it is her intention to set up an account.

5. Rate your experience with our Call Center (ease of placing a service call, etc.)

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Our Centriworks Service Technicians Are the BEST!

Today in our quarterly review, we recognized our service team members who achieved the Ricoh Family Group’s highest honor, the “Prestige” certification. The “Prestige” certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the examination. The designation demonstrates knowledge and skill that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program.

I am so very proud of the team!

Only 129 technicians of the 1,879 who started the testing process achieved the certification. Eleven were Centriworks team members. Also, 2 of Centriworks’s team, Chris Hodge and Tony Walker, were awarded the highest designation, “Prestige Elite,” out of 8 total in the United States.

Overall results of the program as reported by Ricoh compared to Centriworks’s performance:

Only 42 dealers were awarded any Prestige Certifications!

This demonstration of skill is one of the many reasons for the award-winning service our clients receive!

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Thermocopy received Ricoh’s Service Excellence Award

Ricoh Brand 2018 COE Logo 3inch

Ricoh has honored  Thermocopy as a 2018 “Circle of Excellence Certified Dealership.”  Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence” award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines.

Adjudicated categories that are the basis for the award include Hardware & Solutions Training, Services-Led Initiatives, Relevant Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process & System, Field Staff & Help Desk Productivity & Efficiency Measures, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.

We have been a member of the “Circle of Excellence” since the beginning of the program in 2016.

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Our Thermocopy Service Technicians Achieve Ricoh’s Highest Award for Service Excellence, the “Prestige” Certification

13 of our service technicians earnedResized - Prestige Certificate presentation - 2017 the 2017 Ricoh “Prestige” certification. The designation demonstrates knowledge and skill that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program.

The “Prestige” certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the examination.

Over 1,600 technicians started the testing process, and 115 technicians achieved the certification. 13 were Thermocopy team members. Just 37 of the 373 companies that participated in the Service Excellence process had even one technician receive the “Prestige” certification. Also, 2 of Thermocopy’s team were awarded the highest designation, “Prestige Elite,” out of 13 total in the United States.

Ricoh Representatives Steve Kesler (South Region Service Support Manager) and Ric Carr (Technical Support Manager) traveled to Knoxville to present award plaques to our top-achievers.

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