The Centriwork’s Administration Group – Superstars

The performance of our administrative group is fantastic! One of our KPI’s for the group is billing accuracy. And the numbers are in for the year. They issued 39,796 unique invoices and only had to credit and reissue 115 of them! That is a 99.7% billing accuracy rate! They make our Area Business Managers’ and our clients’ A/P staff’s jobs so much easier.

Thank you and great job!

Posted in Ideas + Observations | 1 Comment

Centriworks – Winner of CEO Juice 2019 NPS Award

CEO Juice just announced the winners of the NPS awards for 2019!

I am proud that Centriworks, with an NPS score of 97.02 for 2019, achieved the World Class Service level and ranked #21 of the 346 companies in North America reporting in our industry.

Satmetrix, the company behind Net Promoter Score, defines World Class Service as an NPS score of 70 or greater. Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels.

Rather than saying we have the “Best” service, we use a 3rd party company to automate follow up messages to our customers, including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them; the numbers cannot be changed even if we show our customer gave us a low score in error.

Posted in Awards, Best Practices, Centriworks | Leave a comment

Game-Set-Match Wheelchair Tennis Event

Tomorrow will be the 20th anniversary of our first Game-Set-Match Wheelchair Tennis event. I chose the date, Nov. 16th, well before we had any idea that daughter Elise’s due date would be that very day. Fortunately, Elise did not arrive until 4 days later. I performed my MC duties (with my team’s help), and Connie (at a very pregnant 9 months) was able to escort Martina Navratilova for the day.

The reasons for the event were as follows:

1. Increase awareness in the able-bodied community concerning spinal cord injuries and paralysis
2. Present role models (in the form of the participants) to others in the community who have physical challenges
3. Provide education and recognition concerning on-going research and advances at the Patricia Neal Rehabilitation Center and the Miami Project to Cure Paralysis
4. Provide inspiration and knowledge for school children about recreational sports, physical challenges, and life-long health and fitness

The participants in the event were: tennis pros Martina Navratilova, Zina Garrison, and Chris Woodruff, UT tennis standout Peter Handoyo, #1 Pro Wheelchair Tennis Athlete and Olympic Gold Medalist Steve Welch, former #1 Pro Wheelchair Tennis Athlete and Olympic Gold Medalist Randy Snow, and top ten Wheelchair Athletes Sharon Clark and Hope Lewellyn.

Over 500 middle school children saw the athletes in action at their schools and heard their incredible stories of overcoming tremendous obstacles. Approximately 400 people attended the tennis exhibition (75 were physically challenged individuals). The event won the Southern Tennis Association Special Event of the Year.

Everyone had a great time! And I made lifetime friends!

Posted in Centriworks, Community Service, Greater Knoxville Tennis Assoc., Ideas + Observations | Leave a comment

One person’s trash is another person’s treasure!

This statement is especially true when it pertains to second-hand and decommissioned computers and phones. One study found that more than 71 percent of these devices on the secondary market contained personally identifiable information (PII).  Hackers LOVE these devices!

We have started a new value-add business for our clients and prospects: Hard Drive Destruction Services. What follows is a short commercial about the service.

Why risk the reputation and financial well-being of your business by not safeguarding the private information of your customers, employees, and company.

Stay compliant by using Centriworks’ economic 2 stage hard drive destruction services.

Our NSA approved equipment:

  • Will erase any magnetic media that fits into the drawer, including all standard hard drives (laptop, desktop, and server) and storage tapes (DLT, LTO, DDS/DAT, etc.).
  • And then destroy all standard hard drives including SSD, Phones and other storage devices (such as memory chips & USB drives)

Our process for the destruction of confidential and sensitive data:

  • Follows the National Institute of Standards and Technology (NIST) guidelines,
  • Meets US Department of Defense (DoD) and Defense Security Services (DSS) requirements for sanitizing unclassified data,
  • And it provides compliance under regulations such as HIPAA, PCI DSS, GLBA, FACTA, etc.

We can pick up your devices, remove the hard drives (if required) and even make sure the parts and pieces are recycled.


Posted in Best Practices, Business Management, Centriworks, Ideas + Observations | Leave a comment